Infrastructure migration

NSW Government

Case Study – NSW Government Department

 

Background:

A NSW Government Department undertook a large infrastructure multiphase program to onboard/offboard a number of agency users (approx. 5000+ and 100+ apps) moving in/out of the department and ensuring users had access via their standardized collaborations tools (0365 suite etc) with their line of business applications. The program also included email/Enterprise Voice/SharePoint migration from different 0365 tenants to the departments 0365 tenant Included also was the GSuite migration to department O365 tenant. Other scope in the program included also upgraded SOE (Standard Operating System) upgrade from Windows 7 to Window 10 to existing and new devices.  TL Consulting were brought initially to setup a governance framework along with audit tracking and working with users and application teams to ensure the migration was successful with quality controls in place.  The team were also tasked with infrastructure discovery, executing infrastructure testing with vendors, department and agency network teams with Cross Connects being installed on different location sites with ongoing Network level Firewall changes or DNS changes or any related Proxy changes.  This validation also assisted in identifying the Integrations to Active Directory, SSO enabled applications or connectivity to the SaaS based Apps.  Validation testing of the connectivity was performed across different mediums such as Corporate Wifi, Corporate LAN, VPN and Guest Wifi.

Problem Statements:

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A governance framework was required to be able to audit and support the QA activities of the program

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Infrastructure discovery services to assist the program delivery on time

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Infrastructure and application testing expertise was required to help validate connectivity and application support

Client outcomes:

This efficiency involved with the governance framework and specialist infrastructure discovery and testing allowed the program subsequent planned phases within the program to start earlier than expected

Activities:

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TL Consulting created a QA framework to support the infrastructure migration programs. This included:

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Program Test Strategy which defined the approach and test phases

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Detailed Program Test plans per program phase

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Processes (Included QA approach, quality controls during each testing phase, RACI, Risk & Issues management, test templating and reporting

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Worked with telecommunications network vendors, department and agencies Network & DBA teams to assist in coordination and testing of firewall changes to ensure application access.

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Gathered and updated current infrastructure architecture diagrams and updated test documentation

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Created infrastructure test plan and test cases. This was a key test phase for onboarding/offboarding

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Application testing criteria defined with high criteria business processes being defined and executed

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Defect management services were provided

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Change Management and PVT/Implementation support

Measurable Benefits:

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As the QA process was a key activity during the program, developing and implementing a test governance framework greatly contributed to the delivery of the program on time. This included QA validation at both an Infrastructure and application layer perspective.

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