Performance Testing & Engineering
for Leading Insurance CompanyCase Study – Performance Testing & Engineering
Problem Statement:
Our client had a major rollout of Salesforce as part of their Enterprise CRM transformation program which introduced subsequent major and minor releases over several years. TL Consulting has been a trusted technical services partner with the client since 2014 and was engaged to deliver flexible Non-Functional Testing services which included performing an array of performance testing services which included Baseline Peak Load, Benchmark Peak Load, Soak and Stress testing.
Client Outcomes – Metrics
%
Improvement to response times for major workloads in Salesforce
%
Efficiency improvements for major end-to-end interfaces
The TL Consulting Solution:
As part of the transformation program, TL Consulting delivered several NFT KPIs alongside ongoing risk assessments.
Defined baseline workloads between the Salesforce platform and interfacing components including CTI Telephony, Online website and Chatbot
Validated that the Salesforce platform and interfaces is scalable for future growth
Applied performance tuning analysis and optimisations
TL Consulting delivered ongoing risk assessments throughout the duration of the Salesforce CRM transformation program which enabled better projection and visibility on future workloads expected. This was achieved by conducting a series of stress tests to help with capacity planning for future releases
Case Study – Performance Testing & Engineering
Problem Statement:
Our client had a major rollout of Salesforce as part of their Enterprise CRM transformation program which introduced subsequent major and minor releases over several years. TL Consulting has been a trusted technical services partner with the client since 2014 and was engaged to deliver flexible Non-Functional Testing services which included performing an array of performance testing services which included Baseline Peak Load, Benchmark Peak Load, Soak and Stress testing.
Client Outcomes – Metrics
%
Improvement to response times for major workloads in Salesforce
%
Efficiency improvements for major end-to-end interfaces
The TL Consulting Solution:
As part of the transformation program, TL Consulting delivered several NFT KPIs alongside ongoing risk assessments.
Defined baseline workloads between the Salesforce platform and interfacing components including CTI Telephony, Online website and Chatbot
Validated that the Salesforce platform and interfaces is scalable for future growth
Applied performance tuning analysis and optimisations
TL Consulting delivered ongoing risk assessments throughout the duration of the Salesforce CRM transformation program which enabled better projection and visibility on future workloads expected. This was achieved by conducting a series of stress tests to help with capacity planning for future releases
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